Do you know what it is that your customers think about energy consumption, smart home technology, or your service?
In this episode, Patty Durand*, CEO of the Smart Energy Consumer Collaborative (SECC) answers questions about modern energy consumers following research launched late last year.
The SECC works to learn the wants and needs of energy consumers in North America, encourages the collaborative sharing of best practices in consumer engagement among industry stakeholders, and educates the public about the benefits of smart energy and energy technology.
Durand speaks to us about consumer engagement in general and specifically during this time of COVID-19.
Guest:
Patty Durand | CEO | Smart Energy Consumer Collaborative
*Since recording, Durand has stepped down as CEO after a decade-long tenure to open a consulting practice on consumer engagement for utilities.
Host:
Claire Volkwyn | Editor| Smart Energy International
Music by NSAT
Related content from the SECC:
State of the consumer 2020
Majority of Americans support transition from fossil fuels to electricity
SECC white paper explores consumer needs in 2020
Also listen to:
The secret of reliable smart meter communication and standards
Cybersecurity risk management and supply chains
The EU Clean Energy Package and the smart…
